Nickel | FAQ

Helping you step by step!

Discover Nickel
7 articles

Getting started with Nickel
20 articles

An emergency, a problem?
6 articles

My card
8 articles

Offers
2 articles

Security & Privacy
1 article

Frequently asked questions

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What are the payment and funding limits for my Nickel account?

How can I open a Nickel account?

How do I replace my Nickel card?

How much does Nickel cost?

How do I change my phone number?

Can I have several Nickel accounts?

How do I access my Customer Area?

How does the annual subscription fee work?

What are the charges for payments and cash withdrawals abroad?

Standard or instant transfer: how to do it and how much does it cost? | Nickel

How long does a transfer take?

How can I close my Nickel account?

How long does it take to activate my account and my card?

Where can I find a Nickel Point of sale?

I've lost my access code to my customer area: how do I find it?

How can I temporarily block my card?

How do I receive a transfer on my Nickel account?

How to download the Nickel Application?

How do I change my email address?

How can I find my Nickel ID?

How do I fund my Nickel account?

How can I change the limits on my card?

Can I have multiple Nickel cards?

How can I contest a transaction?

How can I contact Customer Service?

How can I withdraw cash?

What should I do if I can't access my Nickel Web Client Area or Application?

How can I change my postal address?

Lost or stolen card: what to do?

I entered a wrong code 3 times and now my card is blocked, what should I do?