Article updated by Anna
1 year 5 months ago
- 3 min read
How do I change my phone number?
We offer you 3 ways to change your phone number:
From your web client area or Nickel Application::
- Go to “Profile”, “View my profile”, Section “Contact”
> On the Application: click on the pencil
> On the web: click on “modify” then select “Telephone number” - Then, let yourself be guided!
You will be asked to confirm the change by entering a security code sent by email (via [email protected]). Then you will be sent a code by SMS to verify your new phone number. We like it when everything is secure 🔒😉! - Enter the security code that will be sent to you by email
Via our contact form:
- Complete and sign this document (paper version available here).
- Scan your identity document (identity card, passport or residence permit).
- Send us these elements via our contact form.
Wait 24 to 48 hours for your request to be processed.
From our Interactive Voice Server:
For security reasons, this option is only available if:
- You have not logged in to your Customer area for at least 1 month
- You have your username and password (that of your Customer area) to authenticate you at the start of your journey
If you meet the above conditions:
- Call the Interactive Voice Server on 01 76 49 00 00
- Choose menu 3 - contact details / Customer area
- Select option 4 - modify your phone number
- Indicate your phone number
- Enter the security code received by SMS
- Our Interactive Voice Server will confirm that your number has been changed
For security reasons, you will have to wait 24 hours to make a new request to change your personal details (postal address, email address and telephone number).
Never communicate the security codes received by SMS. These codes are personal and confidential, and must remain so.